Every organization has at least one process that lives entirely inside one person's head.
It works, mostly, until that person is out, overwhelmed, or gone. Then the questions start. New staff get onboarded through conversations nobody has time for and nobody remembers the same way twice. Members submit the same support requests week after week because there is no clear place to find answers.
Written documentation fixes this. Not because it is the exciting work, but because it is the foundational work. When your processes are written down clearly, your team can follow them, your members can find answers, and your organization stops depending on memory to function.
That is what The SOP Studio delivers.
FOUNDATION
What Is an SOP
An SOP, or standard operating procedure, is a written document that explains how a specific process works, step by step, in plain language. It is not a policy document. It is not a general guide. It is a clear, practical reference that tells someone exactly what to do and in what order.
A good SOP does not require the original author to explain it. That is the standard every document from The SOP Studio is held to.
DELIVERABLES
What You Walk Away With
Every package includes the following. No matter which tier you choose.
01
A Fully Written, Formatted SOP
Clear, plain-language documentation delivered in a format ready to use, share, or add to your existing library.
02
Screenshots Embedded Throughout
Clean, properly cropped screenshots captured directly from your tools, placed at every step where a visual reference adds clarity.
03
Two Rounds of Consolidated Revisions
Seven days to review the draft and submit feedback. Two rounds included. Revisions cover corrections, clarifications, or refinements to the process as documented.
04
Final Delivery in Your Preferred Format
The finished SOP delivered however works best for your team, ready to file, share, or put to use immediately.
HOW IT WORKS
The Process Behind the Documentation
Every SOP Studio engagement follows the same six-stage process. You will always know where you are and what comes next.
01
Intake
After booking, you complete a short intake form. It covers the process we are documenting, who owns it, and what tools or platforms are involved. This takes about ten minutes and surfaces anything that needs clarification before we meet.
02
Process Walkthrough
We meet on a screen share. You walk me through the process live while I observe and ask questions. I am not passive in this session. If a step is skipped or unclear, I stop and ask. The goal is to understand how the process actually runs, not just how it is supposed to run.
03
Hands-On Review
After the walkthrough, I run through the process myself with access to your tools. This is how I capture clean, cropped screenshots at the right resolution, confirm the step sequence, and close any gaps. Documentation built from observation alone often misses what only becomes visible when you do the work yourself.
04
Draft Delivery
I write the SOP using my walkthrough notes, the hands-on review, and the screenshots captured directly from your tools. You receive the formatted draft within the agreed turnaround window.
05
Review and Revisions
You have seven days to review the draft and submit consolidated feedback. Every package includes two rounds of revisions. Feedback covers the content as documented. If the process has changed since the session, that is scoped separately.
06
Final Delivery
The finished SOP is delivered in your preferred format, ready to use, share, or file. If a video tutorial was added, it is recorded and delivered after the written SOP is approved.
On system access: For the hands-on review, I will ask for temporary access to the relevant tools and platforms. View-only access works for most processes. Anything requiring elevated permissions is discussed during intake before the engagement begins.
ADD-ON
The Video Tutorial Add-On
For processes that are easier to show than describe, a branded training video can be added to any Single SOP or Starter Pack.
Every video includes a professionally designed opening title slide built in Canva, clear screen recording with voiceover narration, and a step-by-step walkthrough of the process or tool. Delivered via a secure video link. This is not a quick screen recording. It is a finished, usable asset your organization can share with members, staff, or new hires.
For Full Documentation Projects, video tutorials are scoped separately after the SOP work is confirmed.
Single SOP add-on: $125
Starter Pack add-on: $100 per video
PACKAGES
Choose Your Starting Point
Every package includes a process walkthrough, a hands-on review session, and a fully formatted SOP. Turnaround timelines are confirmed at booking.
ENTRY
Single SOP
$197
One process, fully documented and ready to use. Best for capturing one specific workflow before it exists only in someone's head.
Video tutorial add-on available: $125
BUNDLE & SAVE
SOP Starter Pack
$497
Three SOPs for related processes. Best for teams with a cluster of workflows that all need documentation at once, such as onboarding, offboarding, and member communications. Saves $94 versus single pricing.
Video tutorial add-on available: $100 per video
PROJECT
Full Documentation Project
From $850
Five or more SOPs scoped as a project. Best for organizations building a process library from scratch or preparing for a major transition.
Video tutorials scoped separately after SOPs are confirmed.
All packages begin with a free 20-minute fit call. No payment, no commitment at that stage.
TRACK RECORD
Experience Behind This Service
This service is backed by real, existing work.
During a previous role managing member services for a national nonprofit, I built a full library of member-facing tutorial videos covering platform navigation, event registration, community onboarding, and member benefits. Those videos are live, actively used by members, and represent the exact quality and format this service delivers.
This is not a new skill. It is a documented track record.
FIT
Who This Is For
Membership organizations and nonprofits that need member-facing tutorials and internal process documentation
Growing organizations onboarding new staff who need something more reliable than a conversation
Small businesses and service-based teams that rely on one person knowing how everything works
Any team preparing for a transition, a hire, or a handoff
NEXT STEPS
What Comes Next
A team that needs their processes documented is often a team that also needs those processes improved. Once documentation is in place, a Workflow Reset Day or Steady Sprint can take that foundation further.
Not sure whether documentation or a full process redesign is the right starting point? The Steady Scan is the place to begin.